Refund policy

Last updated: August 15, 2026

How Refunds Work — Digital Downloads

Every HomeKeep Hub product is an instant digital download. The moment you check out, the files are delivered and yours to keep — so there is nothing to physically return. For that reason, we do not offer "changed my mind," "didn't use it," or general satisfaction refunds.

Payment & Merchant of Record

Purchases on this store may be processed by our third-party payment provider (Paddle.com Market Ltd. or Shopify Payments), which acts as the Merchant of Record for the transaction. The charge on your bank or card statement may therefore appear as PADDLE.NET*HOMEKEEP or a similar descriptor rather than "HomeKeep Hub." This is normal — the product, delivery, and support are provided by HomeKeep Hub.

When We Will Refund You

We stand behind the quality of our files. You're fully covered if something is genuinely wrong on our end:

The file won't download or won't open.
The file is corrupted, incomplete, or the wrong file was delivered.
The product is materially not as described on the product page.
You were double-charged in error.

Email homekeephub@gmail.com within 14 days of your order with your order number (starts with #) and a quick description or screenshot of the problem. We'll fix it fast — a working file, the correct file, or clear instructions. If we genuinely can't make it right, we'll refund that item in full to the original payment method within 5–10 business days.

What Isn't Refundable

"I changed my mind," "I didn't end up using it," or "it wasn't what I expected."
Requests made more than 14 days after purchase.
Issues we offered to fix but weren't given the chance to resolve.
Requests where the customer has already downloaded the full bundle and used it, absent a genuine file defect.

We consider requests outside these rules on a case-by-case basis at our discretion — always reach out first, we're reasonable.

Fair-Use Rules

Contact us first. We don't process instant, no-contact refunds. Give us a chance to solve it — most issues are a two-minute fix.
One refund per customer or household.
A refund ends your license. If we refund an item, your right to use those files ends and you agree to delete all copies. Continuing to use them after a refund is a breach of our Terms.
We may decline and block abuse. We reserve the right to refuse refunds and block future orders where we see evidence of abuse or fraud — repeated buy-and-refund activity, sharing or redistributing files, or chargeback abuse.

Chargebacks

Please email us before opening a dispute with your bank or card issuer — we can almost always resolve it faster directly, and we keep delivery records (IP, timestamp, download log) for every order. Filing a chargeback without contacting us first may result in being blocked from future purchases and, where applicable, our providing the delivery evidence to dispute the claim.